Offerings
With Symantec Support Services you never have to go it alone. Given the complex nature of today's IT investments, you will want to protect that investment with adequate technical support backup.
Which Support Offering is right for you?
Use the Symantec Enterprise Support Services Feature Matrix to compare Symantec’s support offerings.
Designed specifically for Wise software installations, Incident Support provides the convenience of working directly with a Technical Support Engineer by telephone and email.
Symantec's entry-level service offering is best suited for organizations that run Symantec products on non-essential systems only.
This is the recommended appropriate minimum level of support for most enterprises. It provides 24x7 access to Symantec's support experts, version upgrades, and fast response times.
Our highest level of protection provides personalized, proactive support from technical experts for enterprises that require secure, uninterrupted access to their data and applications
Click here to read the Symantec Support Policy.